How we will deal with
Complaints
BHASVIC values diversity and is committed
to fair treatment for all students and staff regardless
of race, disability, sexuality, age or belief. We are committed
to meeting our legal obligations to promote equality.
If you feel that the College has let you
down in any way, please let us know. It is important to
us that we understand what has gone wrong and how we can
put it right. BHASVIC has procedures in place to consider
complaints or concerns. You can obtain a copy of the College’s
Complaints Policy from this website at www.bhasvic.ac.uk/policies.htm,
the College Intranet (VLE) or from Reception.
Outcomes of complaints are monitored by the
College to ensure compliance with equality legislation
(www.equalityhumanrights.com). Ultimately, should the Commission
for Equality and Human Rights consider specific equality
duties have not be met under the Equality Acts, then a
Compliance Notice may be served. Should a Compliance Notice
not be met by an organisation within 3 months, then court
proceedings will commence to ensure equality compliance.
BHASVIC aims to resolve all complaints as
swiftly and as informally as possible. Our hope is that
your complaint or dissatisfaction can be resolved as quickly
as possible via the College’s complaints procedure. |
