How we will deal with Complaints

BHASVIC values diversity and is committed to fair treatment for all students and staff regardless of race, disability, sexuality, age or belief. We are committed to meeting our legal obligations to promote equality.

If you feel that the College has let you down in any way, please let us know. It is important to us that we understand what has gone wrong and how we can put it right. BHASVIC has procedures in place to consider complaints or concerns. You can obtain a copy of the College’s Complaints Policy from this website at www.bhasvic.ac.uk/policies.htm, the College Intranet (VLE) or from Reception.

Outcomes of complaints are monitored by the College to ensure compliance with equality legislation (www.equalityhumanrights.com). Ultimately, should the Commission for Equality and Human Rights consider specific equality duties have not be met under the Equality Acts, then a Compliance Notice may be served. Should a Compliance Notice not be met by an organisation within 3 months, then court proceedings will commence to ensure equality compliance.

BHASVIC aims to resolve all complaints as swiftly and as informally as possible. Our hope is that your complaint or dissatisfaction can be resolved as quickly as possible via the College’s complaints procedure.